During my first three years of college I spent my nights and weekends parking cars for people I wanted to be like one day. When a CEO or a big-time celebrity stayed at our Uptown hotel, I would take the keys and dream about being in their shoes. That is the season I learned what excellent customer service actually is.
Hilton, Uptown Charlotte. It is the same question the podcast asks nine other people, and the reason I kept asking it.